Shipping and Handling Policy

Postage and Packing

All masks are priced in Euro Dollars exclusive of shipping, handling and insurance costs. The shipping costs will obviously be dependent on your destination.

All shipping charges are calculated at rate cost and are made subject to the postal regulations of VENICE ITALY

We can also ship by FedEx (www.fedex.com) or UPS (www.ups.com) or any other express delivery service, if required, at your cost by special arrangements. All special shipping charges have to be paid in advance before any mask can be despatched.

However, we do not guarantee delivery dates and are not responsible for any delays for whatever reasons which are outside our control.

Shoppers are reminded that some countries or the states therein may be subject to additional import taxes and customs duties for certain classes of goods.

Within Venice we are able to send out the masks by UPS,  delivery of goods normally ranges from between 3-5 days.

Back Orders

In the event that an ordered product is not currently in stock we will back order it for you. Normally, back ordered stock items will become available within 7 days.

Refunds and Return Policy

We always make sure that the goods and masks that we despatch are all in perfect condition before they leave vENICE. We will not be responsible for any damage that may have been sustained to the goods/masks while in transit prior to reaching their final destination, nor be responsible for any delay that might have been caused by customs inspection either in any country for security reasons.

However, in certain circumstances, we will only accept returns or offer credit for other goods if you return the masks/goods to us unused, undamaged and within 7 days from receipt of the goods. We require that the masks/goods be returned with its original box and packaging to us as soon as possible and without further delay. Please also note that all customs and taxes for returned goods are strictly the responsibility of the customer and we will only accept any returned packages free of these charges. We reserve the right to offer a credit or return on a case to case basis.

Should we decide to give a return or credit, the buyer will forfeit the postage/delivery charges and any refund or credit will only be given on the net amount of the mask/masks paid.

Corporate Events & Wholesale

We regularly service companies worldwide for their masked balls or corporate hospitality events. Corporate clients are advised that we will require at least 30 days prior notice to have any masks specially made and delivered. Once the masks are confirmed and mutually agreed as far as specifications, full payment is required upfront and no refunds will be available as they are specifically cut and handmade for each client by our masks makers in Venice.

Warranties

Whilst we strive to manufacture naturally created products while using the safest materials available, we can only guarantee those factors that are directly under our control. Although the materials used in the making of these masks and other products are highly selected and are created for durability and comfort, we cannot be responsible for any form of natural deterioration and/or for  wear and tear of fabrics. Proper care and attention to their usage and storage is therefore strongly advised. All masks are handmade to a standard size for each product  style, However, small variations in size, colour, gems, appearance or other integral design and construction features may exist.

Disclaimer

My Masquerade Masks and/or its agents, cannot be held liable for any claims, injury or damages resulting from anyone's physical conditions such as allergies or sensitivities to materials used in the making of these masks or any claims, injury or damages that might arise as a result of wearing these masks. This web site and all information and descriptions thereof, should be construed on an "as is, where is" basis. We make no warranties or representations, express or implied, of any kind with respect to this web site. Contents, price and masks availability is subject to change without notice. Please note that products ordered may differ from those illustrated on this web site.